Fresh & Frozen cannot be returned

• All perishable goods ( Fresh  and frozen foods), are non-refundable, with the exception of damages and certain other issues.

Damages and issues 

• Please inspect your order upon receipt and contact us immediately, email and picture are mandatory (sales@westcoastwildfoods.com) if any item is defective, damage or if you receive the wrong product, so that we can evaluate the issue and put it right.  
• Please get in touch if you have questions or concerns about your specific item.

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Local Pickup

Burnaby store

Free local pick-up is available at our Burnaby store at 8835 Northbrook ct., Burnaby anytime between 9 – 5 pm from Monday – Friday. If you haven’t received a pickup notification please call or email at sales@westcoastwildfoods.com to confirm.

Portland Store

Free local pick-up is available at our Portland store at 14121 NE Airport Way, Portland anytime between 9 – 5 pm from Monday – Friday. If you haven’t received a pickup notification email, please call +1 503-477-5995 or email at sales@westcoastwildfoods.com to confirm.

Ground Shipping

We use CanadaPost for all ground shipping in Canada and FedEx in USA. All our dried and specialty products are shipped in 2 days and will get to you in 4-5 days once shipped. We will be updating you with a tracking number once the orders are shipped. 

Overnight Shipping

All our fresh and frozen products needs to be shipped with overnight shipping to ensure freshness of products while in transit. Due to the nature of our products there might be delay in shipping depending on the availability of products.